Never miss a project blocker.
Your PSA tells you what happened. Sentinel tells you what's about to go wrong.
MARKET DATA
The cost of a missed blocker
The IT services industry runs on client trust. These numbers show what's at stake when monitoring breaks down.
of IT services firms miss promised project deadlines
of IT projects run late, over budget, or miss objectives
PMs doing the work of 4 at the typical MSP
Sources: Gartner, Standish Group CHAOS Report, CompTIA MSP Benchmark Survey
How Sentinel works
Connect
Plug Sentinel into your PSA (ConnectWise, Autotask, HaloPSA) and communication tools. No rip-and-replace — Sentinel reads data from tools you already use.
Watch
Sentinel runs continuously across every active client engagement — reading tickets, escalation logs, email chains, and project notes in real time, 24/7.
Escalate
When a blocker appears — a ticket stalled 6 days, a client email ignored, a milestone at risk — Sentinel alerts the right PM before the client notices.
Built for IT firms managing at scale
Blocker Detection
Sentinel reads across tickets, emails, and project notes to surface unresolved blockers before a PM has to run a status meeting.
Portfolio Visibility
All 20 client projects on one command screen. Risk-scored, time-ordered, no context switching.
Smart Escalation
Only pings humans when action is needed. No alert fatigue — only signal.
PSA Integration
Native connectors for ConnectWise, Autotask, HaloPSA. Reads your existing data. No migration.
Risk Scoring
Each project gets a live risk score: probability of delay, blocker age, communication gap. Updated continuously.
Audit Trail
Every escalation logged with timestamp, evidence, and action taken. Full accountability for client conversations.
Your PSA tells you what happened.
Sentinel tells you what's about to go wrong.
| Capability | ConnectWise / Autotask | Sentinel |
|---|---|---|
| Stores project data | ✓ | ✓ |
| Surfaces missed blockers automatically | ✗ | ✓ |
| Reads across tickets + email + comms | ✗ | ✓ |
| 24/7 continuous monitoring | ✗ | ✓ |
| Escalates to PM only when needed | ✗ | ✓ |
| Risk-scores every project | ✗ | ✓ |
| Integrates on top of your existing PSA | N/A | ✓ |
“Sentinel isn't a replacement for ConnectWise. It's the layer ConnectWise was never designed to be.”
Simple pricing. No surprises.
Starter
- Up to 10 active client projects
- 1 PM seat
- Blocker detection + escalation
- ConnectWise / Autotask integration
- Email escalation alerts
Pro
- Up to 25 active client projects
- 5 PM seats
- Everything in Starter
- Slack + Teams escalation
- Risk scoring dashboard
- Priority onboarding
Team
- Unlimited projects
- Unlimited PM seats
- Everything in Pro
- Custom PSA integrations
- Dedicated success manager
- SLA guarantees
Common questions
Ready to stop flying blind?
Your clients are counting on you to catch it first.
Every IT firm says they're on top of it. With Sentinel, you actually are.
14-day pilot · No credit card · Works with your existing PSA